Secure AI Agent · Repair Shop
AI applied to
the work order that never becomes a dispute
A specialist configured to never let work start without a written approved estimate, measure comebacks, control parts and cores, and keep compliance in order.
Companies that trust UPX
Capabilities
What the Repair Shop Agent
can do
Main areas of work for the Auto Repair Shop AI Agent in your operation.
Written estimates
Blocks any work order without the customer's recorded approval.
Measured comebacks
Identifies the vehicle that returned for the same problem.
Parts and cores
Controls the part fitted and the return of the replaced one.
Vehicle history
Gathers what has been done on that plate and when.
Service warranty
Computes whether the comeback falls inside the warranty window.
Shop compliance
Tracks permits, waste disposal, and required documents.
Skills
Capabilities that compose the specialist
Skills add specific capabilities to the Secure AI Agent according to the processes it needs to execute.
- Approval checks
- Verifies the work order has a written accepted estimate.
- Comeback detection
- Cross-checks plate and symptom against recent history.
- Part tracing
- Links the fitted part to the work order and the core return.
How it worksFrom vehicle intake
From vehicle intake
to a friction-free handover
Connect your sources, define what the agent can do, and no work order advances without the customer's recorded approval.
- Connect the shop's controls
- The agent works with what the work order already records.Connect the work orders, the history per plate, the parts control, and the customer channel so the Secure AI Agent has access only to what it needs.
- Ask for the work
- Talk to the agent in natural language.Ask for work orders without approval, the month's comebacks, or a plate's history through the available channels. The agent understands the context and cites the source work order.
- The agent blocks. The mechanic fixes.
- From control to execution, with a record.The agent verifies, organizes, and documents within the defined permissions. Diagnosing, performing the repair, and releasing the vehicle stay with the shop's professional.
01
02
03
Integrations
Connected to the shop's controls
The Repair Shop Agent can query your work orders and run tasks in the systems your team already uses.
WhatsApp 
Bling 
Flow
What goes in,
what the agent does, and what comes out
From vehicle intake to a defensible work order, following the shop's procedures.
Inputs
- Work orderWO
- Plate historyLOG
- Parts controlCSV
Processing
Secure AI Agent
Processing the task
- Read
- Check approval
- Cross-check historyrunning
- Document
Approval verifiedWork order cited
Output
Completed
Operation prepared
- Work orders without approval blocked
- Comeback identified with history
- Pending core returns flagged
Control
You define how far the Agent can act
Different actions can operate with different autonomy levels, always within the shop's procedures.
- 1
Query
Reads work orders and history and answers with the reference.
- 2
Prepare
Checks the approval and organizes comebacks and parts.
- 3
Request review
Waits for approval before advancing the work order.
- 4
Execute
Performs the action within the defined limits.
Levels are configured per type of action. Mechanical diagnosis, performing the repair, releasing the vehicle, and charging for unapproved work always stay with the professional and management. Work without a written accepted estimate is blocked by default.
Get started
Put a Secure AI Agent to work.
Start on the platform or choose the plan that fits the pace of your operation.
Security and compliance
Security that can be verified.
Certifications and attestations
UPX maintains SOC 2 Type II and ISO 27001, with independent audit over its information security controls.
Privacy and regulation
- LGPD
- Operations follow Brazil's Law 13.709/2018. In AI Agent contracts, UPX acts as data processor; the legal basis remains with your company.
- Zero Data Retention
- A product policy, not a certification: with compatible providers and configurations, processed content is not retained after execution.
- Retention and deletion
- The retention policy is defined by contract. Once the contract ends, data is deleted within the agreed period.
Frequently asked questions
Common questions about the Repair Shop Agent
What repair shops usually ask before putting an agent into the operation.
Why block work without an approved estimate?
Because it is the source of most disputes: work done without recorded acceptance turns into a payment argument and consumer complaints. The agent flags any work order in progress without written approval before the work advances.Does it diagnose the vehicle's problem?
No. Diagnosis belongs to the professional. The agent organizes the reported symptom, the plate's history, and what has already been replaced, so the mechanic decides with complete information instead of starting from scratch.How does it measure comebacks?
It cross-checks plate and symptom against recent history and identifies when a vehicle returned for the same problem, computing whether it falls inside the warranty. Measured comebacks show where the process is failing instead of becoming diluted losses.What about parts and core control?
The replaced part belongs to the customer and must be offered to them. The agent logs the fitted part, links it to the work order, and flags cores pending return or disposal under environmental rules.Does it talk to the customer?
If you release the action, yes — sending estimates, status, and completion notices through the channel the shop already uses, with the acceptance recorded. By default it prepares the message for the team to review.Is customer data used to train models?
No. Content processed by Secure AI Agents is not used to train UPX models or third-party models.Can we audit what the agent did?
Yes. Every action is logged: what was queried, what was proposed, when, in which system, and under which permission. The history stays available for review and auditing.
Secure AI Agent
Bring a Secure AI Agent to your repair shop
Talk to our specialists and see how to adapt this AI Agent to your processes, systems, and needs.