UPX AI Agent · Healthcare
AI agent, built for your hospital's operation
Closes billing, recovers denied claims and checks the payer fee schedule inside the systems you already use. The autonomy is yours to grant, and to limit.
+1,400 integrations available
You define how far the agent goes on its own.
You choose the level per task type. Increase autonomy when you trust the results, and dial it back at any time without stopping what is already running.
Auditor
It reads and shows what it found
The agent scans accounts, fee schedules and denials and returns a report. It doesn't write, send or change anything. It lets the team measure its accuracy against their own work before granting it anything.
Advisor
It proposes. The team approves or discards.
The agent drafts the appeal, builds the justification and leaves it as a draft with the source for each piece of information. Nothing leaves the hospital without someone clicking approve.
Executor with approval
It executes after your OK
Once approved, the agent runs the full flow: attaches, files it on the portal, logs the protocol number and tracks the response. One click covers the task, not the policy.
Autonomous executor
It resolves and notifies you
For repetitive, low-risk tasks, checking the fee schedule, confirming an appointment, rescheduling, the agent runs without intervention, within the limit you set, with everything logged. It steps out of autonomy the moment it exceeds the limit.
Works with what you already have.
The agent accesses the systems where your operation already runs, with no separate integration project. Via API, MCP or portal, always with least privilege and a full trail.
Management and ERP
Payers
Diagnostics
Operations
We don't replace your management system. The agent runs on top of what already exists.
Health data is sensitive by legal definition.
Privacy law and sensitive data
Legal basis, minimization and retention defined by process. Patient data never becomes training material.
Isolation
A dedicated environment per customer. Nothing shared between operations, nothing traveling outside the agreed scope.
Auditable trail
Every read, suggestion and execution is logged: what the agent saw, what it proposed and who approved it.
Least privilege
A credential per task, with permission only for what that flow requires. No broad access to the chart.
Reversible
Autonomy rises and falls by task. Turning off one flow doesn't bring down the operation.
No shadow IT
Nothing runs outside approved systems. Your IT team signs off on every connection before it exists.
It works where your team already talks.
No new portal to learn. You ask, follow along and approve in the app that is already open. Scope, limits and audit trail are the same in every interface.
Telegram
Questions and approvals from your phone, with answers in natural language. Useful for people who decide away from their desk.
Slack and Teams
The agent replies in the team's thread, flags what needs attention and takes approvals in one click.
Discord
For teams that already operate there. Commands, alerts and approvals inside the squad's channel.
Web console
Where you configure the rules, set the autonomy level per task, review the audit trail and browse the full history.
Switching interfaces does not switch the rules. Same scope, same limits, same log in all of them.
Join the waitlist and be notified at launch.
Leave your contact details. When the agent is available, UPX will reach out.
Frequently asked questions
Common questions about the Healthcare Agent
What healthcare operations usually ask before putting an agent to work.
Who has access to what the agent processes?
Access is restricted to the UPX operations teams assigned to your contract, with an audit log of every access. UPX runs its own SOC, with no outsourcing. Whoever accesses your operation is accountable for it.Who operates the Secure AI Agent after deployment?
Operation is run by UPX's own SOC, 24/7, under the Managed Operation model. Nothing is handed off to third parties. Whoever operates is accountable.Does the agent act on its own or is there human oversight?
You define the level of autonomy. The agent can execute actions within the agreed limits, and higher-impact actions go through validation by the operations team before execution.How do I set the limits of what the agent can and cannot do?
Limits are defined in the agent's configuration: which actions it executes, which require validation and which are out of scope. These limits are operating rules, not suggestions.Can I audit the agent's decisions and actions?
Yes. Every action the agent takes is logged, with an audit trail available for review. You have visibility into what was executed, when and under which criteria.How is it different from a generic AI assistant?
A generic assistant answers questions. The Secure AI Agent operates inside your infrastructure, under defined security rules, with UPX's own SOC behind it. The difference is not the AI model, it is who operates and answers for it: over 20 years in critical infrastructure, with security as the rule, not a module.Do I need to know how to code?
In the self-managed model, no: configuration happens through the interface. In the managed model, development and integrations are handled by UPX.Who defines what the agent is allowed to do?
The company, always. Tasks, access, limits and human approval points are set when the agent is designed — by you, through the interface, or with UPX's guidance in the managed model.Do I need to replace the systems the company already uses?
No. The agent works on top of the systems already part of the operation, based on the feasibility of each integration.Which tools can be connected?
The available integrations are the same in both models. In the self-managed model, you connect through the interface. In the managed model, UPX assesses feasibility and carries out the integrations planned in the scope.How long does it take to go live?
In the self-managed model, it depends on how long your team takes to connect the tools and configure the rules. In the managed model, the timeline is defined after the diagnostic, based on scope, integrations and level of customization.Can I create my own skills?
Yes. You can combine your own skills with those in UPX's library. In the managed model, UPX also develops specific skills for the project.How will we know if it worked?
Metrics are defined before go-live and compared against the initial scenario — execution capacity, time spent on the process and quality of the output. In the managed model, this definition is part of the diagnostic.Who operates the agent after it goes into production?
Configuration, rules and usage remain under the company's control in both models. In the managed model, UPX monitors performance and refines the agent based on usage and the limits set.What if the agent stops working?
UPX maintains the platform's infrastructure and handles technical outages. Configuration, rules and usage remain under the customer's control.Can we start with just one agent?
Yes, and that's the recommendation. Start with a process with clear impact and expand from the result.How many agents can I have?
As many as you need. Each agent is contracted individually and operates in its own environment.
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