Secure AI Agent · Hospitality
AI applied to
the booking that cannot fail
A specialist configured to reconcile inventory across channels, prevent accidental overbooking, organize guest arrivals, and prepare review responses.
Companies that trust UPX
Capabilities
What the Hospitality Agent
can do
Main areas of work for the Hospitality and Tourism AI Agent in your operation.
Channel inventory
Reconciles availability and flags overbooking risk.
Organized bookings
Gathers the request, the payment, and the guest's special requests.
Prepared arrivals
Builds the day's summary with who arrives and what they asked for.
Answered reviews
Prepares the response with the stay's actual history.
Occupancy and rates
Shows occupancy per period and the rate's effect.
Cancellation policy
Applies the contracted rule to the guest's request.
Skills
Capabilities that compose the specialist
Skills add specific capabilities to the Secure AI Agent according to the processes it needs to execute.
- Inventory checks
- Compares advertised availability across channels.
- Arrivals summary
- Organizes the day with guest, room, and requests.
- Review responses
- Drafts the reply with the stay's history.
How it worksFrom the received booking
From the received booking
to the guest served
Connect your channels, define what the agent can do, and avoid the room sold twice.
- Connect channels and bookings
- The agent works with what the operation already records.Connect the sales channels, the booking controls, the guest records, and the reviews so the Secure AI Agent has access only to what it needs.
- Ask for the work
- Talk to the agent in natural language.Ask for the inventory check, tomorrow's arrivals summary, or a review response through the available channels. The agent cites the source booking.
- The agent checks. The front desk hosts.
- From verification to service, with control.The agent organizes, verifies, and drafts within the defined permissions. Changing published rates, confirming bookings beyond availability, and publishing responses stay with the team.
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Integrations
Connected to the channels and the bookings
The Hospitality Agent can query your bookings and run tasks in the systems your team already uses.
WhatsApp 
Google Calendar Stripe
Flow
What goes in,
what the agent does, and what comes out
From misaligned channels to an operation without overbooking, following the hotel's policies.
Inputs
- Bookings per channelCSV
- Guest historyLOG
- Cancellation policyPDF
Processing
Secure AI Agent
Processing the task
- Read
- Sum
- Check the limitrunning
- Prepare
Availability verifiedBooking cited
Output
Completed
Operation prepared
- Overbooking risk flagged
- The day's arrivals summary
- Review response ready for review
Control
You define how far the Agent can act
Different actions can operate with different autonomy levels, always within the hotel's policies.
- 1
Query
Reads bookings and policies and answers with the reference.
- 2
Prepare
Checks the inventory and drafts the guest reply.
- 3
Request review
Waits for approval before publishing or confirming.
- 4
Execute
Performs the action within the defined limits.
Levels are configured per type of action. Changing published rates, confirming bookings beyond availability, granting exceptions to the cancellation policy, and publishing public responses always stay with the team.
Get started
Put a Secure AI Agent to work.
Start on the platform or choose the plan that fits the pace of your operation.
Security and compliance
Security that can be verified.
Certifications and attestations
UPX maintains SOC 2 Type II and ISO 27001, with independent audit over its information security controls.
Privacy and regulation
- LGPD
- Operations follow Brazil's Law 13.709/2018. In AI Agent contracts, UPX acts as data processor; the legal basis remains with your company.
- Zero Data Retention
- A product policy, not a certification: with compatible providers and configurations, processed content is not retained after execution.
- Retention and deletion
- The retention policy is defined by contract. Once the contract ends, data is deleted within the agreed period.
Frequently asked questions
Common questions about the Hospitality Agent
What hotels and inns usually ask before putting an agent into the operation.
How does it prevent overbooking?
By summing bookings across all channels against real availability and flagging when the total exceeds the limit. The agent does not confirm sales beyond availability: a room sold twice costs far more than a lost sale.Does it change rates across channels?
Not without approval. Published rates carry contractual effect with whoever books, so the agent flags the discrepancy between channels and the change is the commercial team's decision.Does it answer public reviews?
It prepares the response with the stay's actual history, including when the criticism is fair. Publishing is an action under approval, because a public response is the brand's voice.Does it grant exceptions to the cancellation policy?
No. It applies the contracted rule to the request and calculates what is owed, including when the result favors the guest. Granting exceptions is management's decision.Does it talk to guests?
If you release the action, yes — through the channel the operation already uses, with a record. By default it prepares confirmation, pre-arrival, and post-stay messages for the team to review.Does it work for tour operators, not just hotels?
Yes. The inventory, booking, and after-sales scope applies to packages and tours: what changes is the unit sold, not the logic of reconciling availability across channels.Is guest data used to train models?
No. Content processed by Secure AI Agents is not used to train UPX models or third-party models.
Secure AI Agent
Bring a Secure AI Agent to your hotel
Talk to our specialists and see how to adapt this AI Agent to your processes, systems, and needs.