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Zendesk
Read, classify, and update support tickets in Zendesk.
Integrations
Connect your
AI Agents
to the tools your company already uses
Integrate systems, data, and applications so your Secure AI Agents can query information and execute actions within the limits defined by your company.
22 integrations in Customer Service
Intercom
Connect Intercom conversations and help center to the agents.
Freshdesk
Track and reply to support tickets in Freshdesk.
Freshservice
Manage IT tickets and assets in Freshservice.
ServiceNow
Query and update incidents and requests in ServiceNow.
Help Scout
Read and reply to support conversations in Help Scout.
Front
Manage shared support inboxes in Front.
Gorgias
Support e-commerce customers with Gorgias tickets.
Kustomer
Access customer conversations and history in Kustomer.
LiveChat
Read and reply to live chat conversations in LiveChat.
Tidio
Support site visitors through Tidio chat and bots.
Crisp
Manage Crisp chat and email conversations.
Drift
Access conversations and leads from Drift sales chat.
Talkdesk
Query calls and queues from the Talkdesk contact center.
Five9
Access calls and campaigns from the Five9 contact center.
Genesys Cloud
Connect Genesys Cloud queues, interactions, and reports.
NICE CXone
Access interactions and metrics from the NICE CXone platform.
Jira Service Management
Manage service requests and incidents in Jira Service Management.
Intercom Knowledge Base
Query and update Intercom help center articles.
Zendesk Guide
Query and update Zendesk help center articles.
Twilio Flex
Connect the Twilio Flex cloud contact center.
Customerly
Support customers by chat and email in Customerly.
Control and security
Connecting does not mean granting everything.
Each integration exposes specific capabilities. What a Secure AI Agent can query or execute depends on the permissions, policies, and autonomy level defined by your company.
- Integration
- Defines which systems and information sources are available to the agent.
- Permissions
- Determine which data and actions can be accessed within each connected system.
- Autonomy
- Defines how far the agent can act alone and when human approval is required.
The availability of integrations, features, and actions may vary according to the environment configuration and the permissions granted.