Secure AI Agent · Facility Services
AI applied to your posts and contracts
A specialist configured to keep cost and price per post, the roster with a substitute bench and absenteeism per site, the SLA matrix with inspections, and each client's contract calendar.
Companies that trust UPX
Capabilities
What the Facility Services Agent can do
Main areas of work for the Facility Services AI Agent in your operation.
Cost and price per post
Keeps each post's cost composition and the contract's price table.
Roster with substitutes
Proposes coverage using the substitute bench, honoring breaks and rest periods.
Coverage risk
Flags which posts have no confirmed coverage for the next shift.
Absenteeism per site
Tracks absences by location and shows where the pattern repeats.
SLA matrix
Records inspections, open findings, and the monthly service report per client.
Contract calendar
Tracks term, price adjustment, and required documents for each contract.
Skills
Capabilities that compose the specialist
Skills add specific capabilities to the Secure AI Agent according to the processes it needs to execute.
- Roster coverage
- Cross-references post, assignee, and substitute and flags the gap before the shift.
- Margin per contract
- Closes the math between price charged and post cost, with the composition in view.
- Inspection findings
- Tracks each inspection finding to closure, with an owner and a deadline.
From post to report, with the roster confirmed by you
Connect the post and contract base, define what the agent can do, and let the tracking happen within your operation's limits.
- Connect posts and contracts
- The agent works where the operation is already recorded.Connect the post and roster spreadsheet, the contract base, WhatsApp, and the calendar so the Secure AI Agent has access only to what it needs to track coverage and deadlines.
- Ask for the work
- Talk to the agent in natural language.Request which posts are at risk tomorrow, the real margin on a contract, or what expires this month. The agent understands the context, applies the configured skills, and follows the operation's rules.
- The agent proposes. You confirm the roster.
- People's working hours are not solved automatically.The agent builds the coverage proposal honoring breaks and rest periods, within the defined permissions. Confirming the roster, calling in a substitute, and adjusting price still require human decision.
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Integrations
Connected to the systems where your operation is already recorded
The Facility Services Agent can query rosters and run tasks in the systems your team already uses.
Flow
What goes in, what the agent does, and what comes out
From the raw roster to a prioritized risk list, following your operation's rules and permissions.
Inputs
- Posts and assigneesCSV
- Substitute benchAPI
- Contracts and SLADOC
Processing
Secure AI Agent
Processing the task
- Read
- Cross-check coverage
- Verify working hoursrunning
- Prioritize risk
Output
Completed
Operation prepared
- Posts at coverage risk
- Real margin per contract
- Open inspection findings
Control
You define how far the Agent can act
Different actions can operate with different autonomy levels, always within your operation's rules.
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Query
Reads posts and contracts and answers with the reference.
- 2
Prepare
Builds the coverage proposal and the margin math.
- 3
Request review
Waits for validation from whoever runs the operation.
- 4
Execute
Performs the action within the defined limits.
Levels are configured per type of action, according to each operation's policy. Confirming a roster, calling in a substitute, adjusting contract price, and sending the report to the client always stay under human approval.
Get started
Put a Secure AI Agent to work.
Start on the platform or choose the plan that fits the pace of your operation.
Security that can be verified.
Certifications and attestations
UPX maintains SOC 2 Type II and ISO 27001, with independent audit over its information security controls.
Privacy and regulation
- LGPD
- Operations follow Brazil's Law 13.709/2018. In AI Agent contracts, UPX acts as data processor; the legal basis remains with your company.
- Zero Data Retention
- A product policy, not a certification: all market AI models used by the Agents have ZDR under contract, and processed content is not retained after execution.
- Retention and deletion
- The retention policy is defined by contract. Once the contract ends, data is deleted within the agreed period.
Frequently asked questions
Common questions about the Facility Services Agent
What contractors usually ask before putting an agent to support the operation.
Does the agent confirm the roster on its own?
No. It builds the coverage proposal and flags posts at risk, but confirming the roster and calling in substitutes stay with whoever runs the operation.How does it handle breaks and rest periods?
As a constraint on the proposal, not a variable to optimize. Covering a gap by violating breaks or rest creates labor liability — the agent flags when the only available coverage runs into that rule.Is it for companies that buy facility services?
That is a different profile. Here the company SELLS the service by the post and needs rosters, margin, and SLAs per client. For buying facility services for your own building, the profile is Administration and Facilities.Does it compute the real margin per contract?
Yes, from the reported cost per post and the price charged, with the composition in view. When a cost component is missing, that shows as a gap instead of becoming an estimate.How does SLA tracking work?
The agent records inspections, keeps findings with an owner and a deadline, and consolidates the monthly service report per client. Sending the report is your approval.Is worker data used to train models?
No. Content processed by Secure AI Agents is not used to train UPX models or third-party models.How long does it take to go live?
It depends on the number of posts. The starting point is loading the post and roster base and the contract table, then expanding the scope as coverage starts being tracked daily.
Custom agents
We build and manage the agent for your post-based operation
From today's roster to contract margin: we build the agent that keeps posts covered and SLAs met.