Secure AI Agent · Network Monitoring
AI applied to
running your network
A specialist configured to detect outages, gather incident context, and back the SLA with numbers, within your team's rules and permissions.
Companies that trust UPX
Capabilities
What the Network Monitoring Agent
can do
Main areas of work for the Network Monitoring AI Agent in your operation.
Outage detection
Identifies downtime and degradation from the signals you already collect.
Probable cause
Correlates metrics and events to point out the best-supported hypothesis.
Noise reduction
Groups alerts from the same event so the team is not paged repeatedly.
SLA reporting
Consolidates availability and response time into auditable numbers.
Incident communication
Prepares the notice for customers and internal teams with what is already known.
Capacity tracking
Monitors usage trends and flags what is likely to saturate first.
Skills
Capabilities that compose the specialist
Skills add specific capabilities to the Secure AI Agent according to the processes it needs to execute.
- Alert correlation
- Groups signals from the same event into a single occurrence.
- Probable-cause diagnosis
- Cross-references metrics and recent changes to support the hypothesis.
- SLA report
- Consolidates availability and response time for the period.
How it worksFrom the first signal to the report,
From the first signal to the report,
with review at every step
Connect your monitoring, define what the agent can do, and let detection and diagnosis happen within your team's limits.
- Connect monitoring and inventory
- The agent works where the signals already land.Connect your observability tools, the equipment inventory, and the ticket tracker so the Secure AI Agent has access only to what it needs to follow the network.
- Ask for the work
- Talk to the agent in natural language.Request an outage diagnosis, the SLA report, or the shift summary through the available channels. The agent understands the context, applies the configured skills, and follows the criteria your team defines.
- The agent prepares. The team acts.
- From signal to resolution, with control.The agent queries the sources, correlates, and prepares the diagnosis within the defined permissions. Restarting services, changing routes, or applying configuration stay with the operations team.
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Integrations
Connected to the tools that watch your network
The Network Monitoring AI Agent can query your telemetry sources and run tasks in the systems your team already uses.
Datadog Grafana New Relic PagerDuty 
Flow
What goes in,
what the agent does, and what comes out
From the raw signal to a diagnosis, following your team's rules and permissions.
Inputs
- Monitoring alertEvent
- Metric seriesLOG
- Change windowCSV
Processing
Secure AI Agent
Processing the task
- Read
- Group
- Correlaterunning
- Prepare
Skill appliedCriteria verified
Output
Completed
Diagnosis prepared
- Probable cause identified
- Alerts grouped
- SLA impact calculated
Control
You define how far the Agent can act
Different actions can operate with different autonomy levels, always within your team's rules.
- 1
Query
Reads metrics and events and answers with the evidence.
- 2
Prepare
Correlates the signals and raises the probable cause.
- 3
Request review
Waits for validation from the shift owner.
- 4
Execute
Performs the action within the defined limits.
Levels are configured per type of action, according to each company's policy. Restarting services, changing routes, and applying configuration always stay under human approval.
Get started
Put a Secure AI Agent to work.
Start on the platform or choose the plan that fits the pace of your operation.
Security and compliance
Security that can be verified.
Certifications and attestations
UPX maintains SOC 2 Type II and ISO 27001, with independent audit over its information security controls.
Privacy and regulation
- LGPD
- Operations follow Brazil's Law 13.709/2018. In AI Agent contracts, UPX acts as data processor; the legal basis remains with your company.
- Zero Data Retention
- A product policy, not a certification: with compatible providers and configurations, processed content is not retained after execution.
- Retention and deletion
- The retention policy is defined by contract. Once the contract ends, data is deleted within the agreed period.
Frequently asked questions
Common questions about the Network Monitoring Agent
What operations teams usually ask before putting an agent to watch the network.
Does the agent restart equipment or change configuration?
Not by default. Restarting a service, changing a route, or applying configuration stay under human approval. You define per type of action what it executes directly and what requires sign-off from an authorized person.Is the diagnosis reliable?
The agent points out the probable cause and shows the evidence behind the hypothesis: which metrics moved, when, and what changes happened in that window. Confirmation stays with whoever knows the topology.Does it reduce alert volume?
Yes. The agent groups signals that belong to the same event, so the team gets one occurrence instead of dozens of alerts from the same incident. The grouping criteria are configured by the team.Are the SLA numbers usable with customers?
The agent consolidates availability and response time from the monitoring data, with the source reference. Validating the report before sending stays with the responsible team.Is our telemetry used to train models?
No. Content processed by Secure AI Agents is not used to train UPX models or third-party models.Can we audit what the agent did?
Yes. Every action is logged: what was queried, what was proposed, when, in which system, and under which permission. The history stays available for review and auditing.How long does it take to go live?
It depends on the monitoring sources and the size of the estate. The starting point is connecting observability and the inventory, then expanding the scope as results come in.
Secure AI Agent
Bring a Secure AI Agent to your network operation
Talk to our specialists and see how to adapt this AI Agent to your processes, systems, and needs.