Secure AI Agent · Retail
AI applied to
the store across every channel
A specialist configured to keep the catalog consistent across channels, track orders through delivery, and handle after-sales with consumer protection deadlines respected.
Companies that trust UPX
Capabilities
What the Retail Agent
can do
Main areas of work for the Retail and E-commerce AI Agent across your store.
Cross-channel catalog
Flags price, image, and description drift per channel.
Tracked orders
Follows from purchase to delivery and flags what slipped.
After-sales on time
Applies the statutory windows for returns, warranty, and withdrawal.
Answered complaints
Drafts the reply with the order history in hand.
Stockouts
Warns about the item about to run out before sales drop.
Product curve
Shows what sells, what sits, and what gets returned.
Skills
Capabilities that compose the specialist
Skills add specific capabilities to the Secure AI Agent according to the processes it needs to execute.
- Catalog checks
- Compares the listing across channels and isolates the drift.
- Consumer deadlines
- Computes the statutory window from the delivery date.
- Order tracing
- Reconstructs the journey from purchase to delivery.
How it worksFrom the published listing
From the published listing
to after-sales resolved
Connect your channels, define what the agent can do, and keep the store aligned without opening five dashboards.
- Connect the sales channels
- Store, marketplace, and ERP, with no migration.Connect the online store, the marketplaces, the ERP, and the support channel so the Secure AI Agent has access only to what it needs to track catalog, orders, and after-sales.
- Ask for the work
- Talk to the agent in natural language.Ask for a catalog check, the late orders, or a complaint reply through the available channels. The agent understands the context, applies the configured skills, and cites the source order.
- The agent flags. The store decides.
- From finding to action, with control.The agent checks, tracks, and drafts within the defined permissions. Changing published prices, adjusting channel stock, refunding, and cancelling orders stay with the team.
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Integrations
Connected to the channels where you sell
The Retail Agent can query your orders and run tasks in the systems your team already uses.
Shopify WooCommerce Mercado Livre Nuvemshop VTEX
Flow
What goes in,
what the agent does, and what comes out
From a misaligned listing to a store under control, following your business's rules and permissions.
Inputs
- Product baseCSV
- Order historyLOG
- Returns policyPDF
Processing
Secure AI Agent
Processing the task
- Read
- Compare
- Check the windowrunning
- Draft
Statutory window appliedOrder cited
Output
Completed
Work prepared
- Catalog drift per channel
- Late orders flagged
- After-sales reply within the statutory window
Control
You define how far the Agent can act
Different actions can operate with different autonomy levels, always within your business's rules.
- 1
Query
Reads catalog and orders and answers with the reference.
- 2
Prepare
Flags the drift and drafts the customer reply.
- 3
Request review
Waits for approval before publishing or refunding.
- 4
Execute
Performs the action within the defined limits.
Levels are configured per type of action. Changing published prices, adjusting channel stock, authorizing refunds, and cancelling orders always stay with the team, because they carry immediate commercial and legal effect.
Get started
Put a Secure AI Agent to work.
Start on the platform or choose the plan that fits the pace of your operation.
Security and compliance
Security that can be verified.
Certifications and attestations
UPX maintains SOC 2 Type II and ISO 27001, with independent audit over its information security controls.
Privacy and regulation
- LGPD
- Operations follow Brazil's Law 13.709/2018. In AI Agent contracts, UPX acts as data processor; the legal basis remains with your company.
- Zero Data Retention
- A product policy, not a certification: with compatible providers and configurations, processed content is not retained after execution.
- Retention and deletion
- The retention policy is defined by contract. Once the contract ends, data is deleted within the agreed period.
Frequently asked questions
Common questions about the Retail Agent
What retailers usually ask before putting an agent into the operation.
Does it change prices across channels?
Not without approval. The agent flags where the price has drifted between channels and what it should be according to your table. Publishing the change is a sensitive action, because it affects sales and margin immediately.How does it handle return and withdrawal windows?
By what consumer protection law requires, counted from delivery, plus whatever your policy offers beyond the legal minimum. The agent does not shorten a window to favor the store: when the customer has the right, the reply says so.Does it answer customer complaints?
It prepares the reply with the order history and the applicable window. If you release the action, it starts replying directly — and cases with legal exposure still go to a person.Does it authorize refunds?
No. It builds the case, calculates the amount owed per the policy and the window, and leaves it ready for approval. Moving money is a decision for whoever holds authority.Does it work for physical stores too?
Yes. The multichannel scope includes the physical store: stockouts, price drift between the shelf tag and the system, and after-sales for in-person purchases all enter the same tracking.Is customer data used to train models?
No. Content processed by Secure AI Agents is not used to train UPX models or third-party models.Can we audit what the agent did?
Yes. Every action is logged: what was queried, what was proposed, when, in which system, and under which permission. The history stays available for review and auditing.
Secure AI Agent
Bring a Secure AI Agent to your store
Talk to our specialists and see how to adapt this AI Agent to your processes, systems, and needs.